JoyaGoo Shopping Tips & Guides
Step 1: Locate Items
Enter a product link into the Joyagoo search bar, or search directly using keywords or images. You can explore items from platforms like Taobao, Tmall, JD, 1688, Yupoo, and Weidian.
If a direct search does not work (such as with Yupoo stores, WeChat sellers, or Xianyu listings), you can use the “DIY Order” function to manually submit product details and complete your purchase.
Step 2: Place Your Order
Select your preferred design, size, color, and quantity. Then add the item to your cart or proceed to checkout.
Step 3: Make Payment
Complete payment using your chosen method. This includes both the product price and any domestic shipping costs within China.
Note: Payments are sent to the seller. Any returns or exchanges are handled directly between buyer and seller, while Joyagoo may assist as a communication intermediary when necessary.
Step 4: Order Processing (Processing → Purchased)
After payment, the order status will show as “Processing.” Joyagoo agents will then purchase the item for you. Once the purchase is completed, the status updates to “Purchased,” and you can request updates at any time.
Step 5: Seller Shipment (Shipped by Seller)
When the seller dispatches the item, the status changes to “Shipped by Seller.” The parcel is then sent to the Joyagoo warehouse, which usually takes a few days, though delays may happen. Customer support can assist with tracking if needed.
Step 6: Warehouse Arrival & QC Check (Arrived → QC Completed)
Once the item reaches the warehouse, Joyagoo conducts a quality inspection and uploads QC photos to your order page for review.
You have 5 days after QC completion to request a return or exchange. After this period, eligibility depends on the seller’s return policy.
Step 7: Free Storage Period (Stored)
Items can be stored in the warehouse free of charge for up to 90 days. If needed, extended storage is available for an additional fee.
Step 8: Parcel Creation & International Shipping
When ready, select your items, enter shipping details, choose a shipping method, and pay for international delivery.
Submit Parcel: Pay an estimated shipping fee first; the final cost is adjusted after packing
Rehearsal Shipping: Pay a 20 CNY fee for pre-packing and a more accurate shipping estimate
Optional services such as reinforced packaging, repacking, or insurance can be added before shipment.
Step 9: Coupons & Final Shipping Fee
Apply available coupons to reduce shipping costs (only one coupon per order).
Shipping fees depend on package weight, size, destination, and courier. Final charges may be adjusted after packing, with any difference either refunded or additionally charged.
Step 10: Track Your Parcel
Use the tracking section in your account to monitor shipment progress in real time.
Important: International shipping may experience delays, customs inspections, taxes, or rare risks such as loss or damage. Joyagoo does not control logistics or customs but provides support when issues occur. Insurance options are available for extra protection.
Step 11: Receive & Review
After receiving your package, you can leave feedback or click “Claim Reward” on the product or order page if rewards are available.
For more details, visit https://joyagoo.com/




